Shipping policy

Thank you for shopping with The Happy Drop! 💕 We’re excited to get your happy mail on its way.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days. Processing times are separate from shipping/transit times.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Times

All orders ship from Ontario, Canada.

Estimated standard delivery times after your order has been shipped are:

Canada: 2–10 business days
United States: 4–12 business days
United Kingdom: 7–14 business days
Europe: 7–18 business days
Australia & New Zealand: 10–20 business days
Other International Destinations: 10–25 business days

These are estimates and not guaranteed delivery dates. Actual transit times can vary depending on the destination, shipping service, holidays, weather, carrier delays and other circumstances. Canada Post's published standards, for example, range from several business days domestically to 6–12 business days for some international air services, while customs time is additional. International Orders & Customs

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

Any applicable import duties, taxes or customs charges are the customer's responsibility and are not included in the product or shipping price unless specifically stated at checkout.

Customs processing may also cause additional delivery delays that are outside of The Happy Drop's control. International carrier delivery standards generally do not include time spent in customs.

Tracking

When tracking is included with your selected shipping service, your tracking number will be emailed to you once your order ships.

Please allow some time for the carrier to scan your package and for tracking information to begin updating.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address. The Happy Drop is not responsible for delays, failed deliveries or packages returned because an incorrect or incomplete address was provided.

If a package is returned to us due to an incorrect address, unclaimed package, refusal of delivery or another issue outside of our control, additional shipping charges may apply to have the order sent again.

Delayed Packages

Once a package has been handed over to the shipping carrier, delivery times are outside of our direct control.

Occasional delays can happen because of weather, customs, holidays, high carrier volumes or other transportation disruptions. Published carrier delivery standards are estimates and can change due to these circumstances. Questions About Your Order?We’re happy to help! 💕

Email us at shopthehappydrop@gmail.com with your order number and we'll get back to you as soon as possible.

The Happy Drop 🌈
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